Resolved -
This incident has been resolved.
Apr 15, 11:05 UTC
Monitoring -
Databases have been reimported, we are monitoring the results
Apr 15, 10:17 UTC
Update -
We are currently importing all databases, which is in progress. This process will take some time and may temporarily interrupt website access. We will keep you updated with further information. Thank you for your patience.
Apr 15, 08:08 UTC
Identified -
We have completed the export of all databases. However, we need to reconfigure MySQL before importing all the databases. This process will take some time and may temporarily interrupt website access. We will keep you updated with further information. Thank you for your patience.
Apr 15, 06:36 UTC
Update -
We have completed the export of all databases. However, some databases or tables encountered issues and require retrying. This process will take some time but will be carried out seamlessly in the background without interrupting website access. We will keep you updated with further information. Thank you for your patience.
Apr 15, 04:54 UTC
Update -
Currently exporting all databases are being progressed. It will take time and will be done seamlessly in the background without interrupting website access. Thanks for your patience.
Apr 15, 03:30 UTC
Update -
We are experiencing MySQL issues, and we are actively working to mitigate the problem. Currently, the database is running in recovery mode, and clients' websites can be accessed in read-only mode. To implement a permanent solution, we need to export and reimport all databases, which will be done seamlessly in the background without interrupting website access.
Apr 15, 02:04 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 15, 01:35 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 15, 01:16 UTC
Investigating -
We are currently experiencing degraded performance issues on server srv99, located in the Singapore. Client websites hosted there could be temporarily inaccessible or might load slower than usual. Our team is currently working to restore normal performance levels. We apologize for any inconvenience caused.
Apr 15, 00:40 UTC